Shipping Policy – Duchique

At Duchique, we aim to make the ordering and delivery process as simple and transparent as possible. This Shipping Policy explains our processing times, estimated delivery times, shipping costs and other important information regarding the delivery of your order.

1. Order Processing

After you place your order, we generally require 1–3 business days to process it before shipment.

• Orders placed on business days are usually processed as quickly as possible.

• Orders placed during weekends or public holidays may require additional processing time.

• Processing times may be longer during particularly busy periods, promotions or holidays.

Once your order has been processed and dispatched, you may receive a shipping confirmation containing tracking information where available.

2. Estimated Delivery Time

After your order has been processed and dispatched, the estimated delivery time is generally:

8–12 business days

The total estimated delivery time therefore consists of:

Processing time: 1–3 business days
Shipping time: approximately 8–12 business days

This means that most orders are expected to arrive within approximately 9–15 business days after the order has been placed.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, such as:

• Carrier delays;

• Customs processing;

• Public holidays;

• Severe weather conditions;

• High shipping volumes; or

• Other logistical disruptions.

We will make reasonable efforts to ensure that orders are delivered within the communicated timeframe and in accordance with applicable consumer protection requirements.

3. Shipping Costs

Duchique currently offers free standard shipping on all orders.

There is no minimum order value required to qualify for free standard shipping.

Any optional premium or alternative delivery methods, if available, and their associated costs will be clearly displayed during checkout before you complete your purchase.

4. Shipping and Fulfilment

Orders may be processed and shipped through our international fulfilment and logistics partners.

As a result, products may be shipped from fulfilment centres located outside Finland or outside the European Union.

Where applicable, relevant shipping and tracking information will be provided after your order has been dispatched.

Orders containing multiple products may occasionally be shipped separately. In such cases, you may receive your products in more than one package and at different times.

5. Customs, Import VAT and Additional Charges

Depending on the origin of the shipment and the way your order is processed, customs procedures, import VAT or other import-related charges may apply.

Where additional mandatory charges are not included in the price paid to Duchique and may be payable by the customer upon import or delivery, this will be communicated before the order is completed as required by applicable law.

Where taxes and applicable import charges have already been collected or otherwise included as part of your purchase, you will not be charged those amounts again by Duchique.

6. Tracking Your Order

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please note that it may take some time after dispatch before tracking information becomes active in the carrier's system.

During international shipping, tracking updates may occasionally be less frequent while the package is being transferred between carriers or countries.

7. Incorrect or Incomplete Delivery Address

Customers are responsible for checking that the shipping information provided during checkout is accurate and complete.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@duchique.com.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes can be made once an order has entered fulfilment or has been shipped.

If an order cannot be delivered because incorrect or incomplete delivery information was provided, please contact us so that we can determine the appropriate next steps.

Nothing in this section limits any mandatory consumer rights that may apply.

8. Delayed Orders

Although most orders arrive within the estimated delivery timeframe, delays may occasionally occur.

If your order has not arrived within the expected timeframe, please contact us at support@duchique.com so that we can investigate the shipment.

Where delivery is delayed beyond the period required under applicable consumer protection law, you may have statutory rights regarding delayed delivery, including, where applicable, the right to request delivery within an additional reasonable period and subsequently terminate the contract if the order is still not delivered.

9. Lost or Damaged Shipments

If your order appears to have been lost during shipping, please contact us at support@duchique.com.

If your package or products arrive damaged, please contact us as soon as reasonably possible and provide your order number together with photographs of the package and/or damaged product where appropriate.

We will assess the situation and provide an appropriate solution in accordance with applicable consumer protection law.

The consumer's statutory rights regarding defective, damaged, lost or non-conforming goods are not limited by this Shipping Policy.

10. Delivery Responsibility

Duchique remains responsible for the shipment in accordance with applicable consumer protection law.

As a general rule, the risk of accidental loss of or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods, subject to applicable law.

11. Contact

If you have questions about shipping, delivery, tracking or an existing order, please contact:

Duchique
Email: support@duchique.com