Legal Notice – Duchique

Welcome to Duchique. This Legal Notice provides important information regarding the operation and use of our online store.

By accessing, using or purchasing from our webshop, you acknowledge the information set out below. Nothing in this Legal Notice limits any mandatory rights available to consumers under applicable Finnish or European Union law.

Business Information

Trading Name: Duchique
Email: support@duchique.com

Duchique operates an online webshop offering fashion, accessories, lifestyle products and related goods to consumers, including customers in Finland and elsewhere in Europe.

Customer Support

For questions regarding orders, products, payments, shipping, returns, refunds or other customer service matters, please contact:

Email: support@duchique.com

We aim to respond to customer enquiries within a reasonable timeframe.

Product Information and Availability

We make reasonable efforts to ensure that product descriptions, specifications, prices, images and availability displayed on our webshop are accurate and up to date.

Product images are provided for illustrative purposes. Minor differences in colour, appearance, packaging or presentation may occur, including as a result of differences in screens, manufacturing or product updates.

We may correct obvious errors and update product information, prices or availability where necessary.

Changes to product information or prices will not retroactively alter an agreement already concluded with a consumer, except where permitted or required by applicable law.

Fulfilment and Shipping

Certain products may be stored, processed or shipped directly by third-party fulfilment partners, logistics providers or suppliers.

As a result, products may be shipped from fulfilment locations outside Finland or outside the European Union.

Estimated processing and delivery times are provided in our Shipping Policy and, where applicable, during the ordering process.

International shipments may be subject to customs procedures or other logistical processes. Where additional charges may apply to the consumer, relevant information will be provided before purchase as required by applicable law.

Consumer Rights

Customers purchasing from Duchique as consumers are entitled to the protections provided by applicable consumer protection legislation.

Depending on the circumstances, these may include rights relating to:

• Information before purchase;

• Delivery of goods;

• The statutory right of withdrawal for distance purchases;

• Refunds;

• Defective or non-conforming products; and

• Remedies for delayed or failed performance.

Our Terms and Conditions, Return Policy and Shipping Policy provide additional information.

Nothing in this Legal Notice excludes, restricts or replaces mandatory consumer rights.

Limitation of Liability

To the extent permitted by applicable law, Duchique is not responsible for losses resulting solely from circumstances outside our reasonable control, such as significant carrier disruptions, customs delays, natural disasters, governmental measures or other events that could not reasonably have been prevented.

Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Duchique's responsibility for orders, delivery and products remains subject to mandatory Finnish and European Union consumer protection requirements where applicable.

Intellectual Property

Unless otherwise stated, the content made available through this webshop, including its branding, text, graphics, website design, original photographs, logos and other original materials, is owned by or licensed to Duchique or the relevant rights holder and is protected by applicable intellectual property laws.

Content belonging to third parties remains the property of the respective rights holders.

No content may be reproduced, distributed, commercially exploited or otherwise used in a manner that infringes applicable intellectual property rights, except with appropriate permission or where such use is otherwise permitted by law.

Privacy and Personal Data

Personal data collected through the webshop is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (“GDPR”) where applicable.

Please refer to our Privacy Policy for more information about how personal data is collected, processed, shared and protected and how you can exercise your data protection rights.

Applicable Law

Our webshop is operated subject to applicable legal requirements.

Where you purchase from Duchique as a consumer in Finland, nothing in this Legal Notice or our other policies deprives you of mandatory consumer protection rights available under Finnish law or applicable European Union legislation.

Any contractual choice of law will not deprive consumers of mandatory protections that would otherwise apply to them.

Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to our webshop, business practices or applicable legal requirements.

The latest version will be made available through our webshop.

Contact

For legal, customer service or other enquiries relating to Duchique, please contact:

Duchique
Email: support@duchique.com