Return Policy – Duchique

Email: support@duchique.com

At Duchique, customer satisfaction is important to us. Customers purchasing from Finland are entitled to the statutory rights provided under applicable Finnish and EU consumer protection legislation. In addition to the statutory 14-day right of withdrawal, we offer a voluntary 60-day return guarantee on selected products.

Please read this Return Policy carefully before placing an order.

1. Statutory Right of Withdrawal – 14 Days

For most products purchased online, you have the right to withdraw from your purchase within 14 days of receiving the goods, without having to provide a reason.

To exercise your right of withdrawal, you must notify us within this 14-day period. After notifying us of your withdrawal, you must return the goods within 14 days.

You may examine and try the product to the extent necessary to determine its nature, characteristics and functionality, in a similar way as you would in a physical store.

If the product has been handled beyond what is necessary for this purpose and its value has decreased as a result, we may deduct the corresponding loss in value from your refund where permitted by applicable law.

Unless otherwise stated, the customer is responsible for the direct cost of returning the goods.

To initiate a withdrawal or return, please contact us at support@duchique.com and include your order number. You are not required to provide a reason when exercising your statutory right of withdrawal.

2. Voluntary 60-Day Return Guarantee

For selected products, Duchique offers an extended 60-day return guarantee. This is a voluntary benefit provided in addition to your statutory rights and does not limit or replace your legal rights.

Products covered by the 60-day guarantee will be clearly identified on the relevant product page.

To qualify for the voluntary 60-day return guarantee, products must:

• Be unused and unworn, except for reasonable inspection during the statutory withdrawal period;

• Be undamaged;

• Be returned with their original packaging where reasonably possible; and

• Include all accessories, components and items originally supplied with the product.

The voluntary 60-day return guarantee may exclude:

• Underwear and lingerie;

• Tights;

• Hygiene-sensitive products;

• Personal care products;

• Products showing signs of use, washing or damage;

• Final sale items; and

• Bundles that are not returned complete and undamaged.

These exclusions apply to the voluntary 60-day return guarantee and do not restrict any statutory rights that you may have under applicable consumer protection law.

3. Exceptions to the Statutory Right of Withdrawal

The statutory right of withdrawal does not apply in certain circumstances provided by law.

For health and hygiene-sensitive products, the right of withdrawal may be lost where the product was supplied in sealed packaging and the seal has been opened after delivery, provided that the product is of a type that is not suitable for return for health protection or hygiene reasons.

Depending on the nature and packaging of the product, this may include certain:

• Underwear or lingerie products;

• Hygiene-sensitive products;

• Skincare and personal care products; and

• Other sealed products that are not suitable for return after opening for health or hygiene reasons.

A product is not automatically excluded from the statutory right of withdrawal merely because it belongs to one of these categories. Any statutory exception will only be applied where the conditions required by applicable law are met.

Products that are defective, damaged, incorrect or otherwise non-conforming remain subject to the customer's statutory consumer rights regardless of the above exceptions.

4. Return Costs and Return Address

Unless otherwise required by applicable law or agreed by Duchique, customers are responsible for the direct cost of returning products when exercising the statutory right of withdrawal or the voluntary 60-day return guarantee.

Please contact us at support@duchique.com before sending your return so that we can provide the appropriate return instructions.

Returns are currently processed through our international logistics centre in China:

Recipient: Bin Fang
Address: 5F, Building 4, Phase 2, Mannianghonghongija Cluster, Choujiang Set
City: Yiwu
Province: Zhejiang Province
Postcode: 322100
Country: China

International return shipping costs may vary depending on the carrier, parcel size, weight and selected shipping method. Customers should check the applicable shipping cost with their chosen carrier before returning an item.

We strongly recommend using a tracked shipping service and retaining proof of shipment until your return and refund have been completed.

Contacting us before returning a product allows us to provide the correct return instructions. This does not limit your statutory right to notify us of your withdrawal by another legally permitted method.

5. Refunds

When you validly exercise your statutory right of withdrawal, we will reimburse the payments received from you in accordance with applicable consumer protection law.

The refund will be made without undue delay and no later than 14 days after we receive your notice of withdrawal.

We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Where required by law, the refund will also include the cost of the least expensive standard delivery method offered for the original order. Any additional amount paid because you selected a more expensive delivery method does not have to be refunded.

Refunds will be issued using the same payment method used for the original transaction unless you expressly agree to another method.

If the value of the goods has decreased because they were handled beyond what was necessary to establish their nature, characteristics and functionality, an appropriate deduction may be made where permitted by law.

If you have questions regarding a refund, please contact support@duchique.com.

6. Defective, Damaged or Incorrect Products

If you receive a defective, damaged, incorrect or otherwise non-conforming product, please contact us at support@duchique.com as soon as reasonably possible.

Please include your order number and, where relevant, photographs or other information that helps us assess the issue.

Defective or non-conforming products are handled in accordance with applicable Finnish consumer protection legislation. Depending on the circumstances, you may be entitled to remedies such as repair, replacement, a price reduction or termination of the contract and a refund.

Where the product is defective, incorrect or otherwise non-conforming, you will not be required to bear return costs where this would be contrary to your statutory rights.

This section does not limit any statutory warranty or consumer rights available to you.

7. Order Cancellations and Withdrawal Before Delivery

Because orders may enter processing shortly after they are placed, we cannot guarantee that an order can be stopped before dispatch.

However, this does not affect your statutory rights. Where the statutory right of withdrawal applies, you may notify us that you are withdrawing from the purchase even before the goods have been delivered.

If an order has already been dispatched, we will provide instructions on how to proceed.

Please contact support@duchique.com as soon as possible if you wish to cancel or withdraw from an order.

8. Online Withdrawal Function

Where required under applicable Finnish consumer protection rules, customers who conclude their purchase online will be provided with an online function through which they can submit a notice of withdrawal.

Submitting a withdrawal through this function does not prevent you from exercising your right of withdrawal through other legally accepted methods.

9. Contact

For questions regarding returns, withdrawals, refunds or defective products, please contact:

Duchyk
Email: support@duchique.com